RZone Not working, Mobile app chart not working

Vinubhai Patel

Hi Team,

What’s happening with the platform?

Day by day, the overall platform experience is getting worse. RZone - unable to access and showing There was error connecting to OMS since last few days. The mobile app chart often doesn’t load during market hours, and this has been happening for quite some time. Could you please share a timeframe for when these issues will be resolved?

Issues observed:

RZone: Unable to log in for the past few days.

Zone mobile app: Charts do not load during market hours. This issue has existed for a long time and needs urgent attention.

Backtesting: Results appear inaccurate — for example, the CAGR shown is clearly incorrect.

Could you please investigate and resolve these issues as soon as possible?

Thanks,

Definedge

We have forwarded this to the concerned department, kindly allow us sometime.

Brijesh Bhatia

@Vinubhai Patel Dear Sir,
We would like to inform you that our systems undergo daily trade and position updates early each morning following the late-night receipt of trade files from the Exchange.

Because of ongoing OMS server processing, you might notice some data inconsistencies between 6:00 AM and 7:30 AM. We recommend checking your account after this period for the most accurate information.

RZone Not working, Mobile app chart not working

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