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Wrong chart data on Zone (Web)

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  • Y Online
    Y Online
    Yogesh Kumar

    Pro User

    wrote on last edited by
    #1

    Hello Definedge Team,

    Hope all the members are doing well.
    While looking at the charts, I have observed that in Rzone charts and data are not always correct, earlier also I have raised a query regarding discrepancy in Rzone data.

    Instrument - HindPetro, as per Zone chart, it is at all time high( CMP -446.3) closing basis, there is no resistance but same instrument on Trade point shows that there is a resistance the high is around 453.6
    (you can check it on any chart type, OHLC or P&F, I am attaching a PnF for reference). Pls look into this. Hindpetro_Zone.jpg Hindpetro_Tradepoint.jpg
    you have created a beautiful web platform (Zone) but such issues ruin the experience and we might end up taking the wrong trade if we don't recheck on other platforms and we can't do this every time. ( Trade point is showing the correct data and chart as always )
    Wish you all a great weekend !
    Thanks & Regards,

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  • Y Online
    Y Online
    Yogesh Kumar

    Pro User

    wrote on last edited by
    #2

    @@Definedge-Experts no reply ?

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  • Definedge Online
    DefinedgeD Online
    Definedge
    wrote on last edited by
    #3

    Kindly allow us some time, we are looking into this.
    We will get back to you with an update at the earliest.

    Definedge

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  • Y Online
    Y Online
    Yogesh Kumar

    Pro User

    wrote on last edited by
    #4

    @Definedge @@Definedge-Experts
    Hello, I observed again the chart of hind petro, but the issue is still here, the chart is still wrong and its been more than2 months that I brought to your notice.
    Pls understand, its not about a chart but data, that can impact our trading decision and can affect the backtesting results as well (there can be many charts, I just observed once, and hope its the only one). Hope you will do something regarding this. Tradepoint shows the correct price and chart but zone app chart n data is different, every time we can't check both apps for every chart.
    @Brijesh-Bhatia sir, pls look into this.
    I am attaching a screen shot for your reference again.
    Thanks & Regardshindpetro_tradepointsoftware.jpg hindpetro_Zoneapp.jpg

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